Regional or system-wide outages are posted on this page until resolved.
Current Outages:
12/30/2011 - Category: Wireless Connectivity - : 3:30 AM - Wireless customers that connect through the Pomeroy Grain Silo are down due to a power outage affecting this site. A transformer blew on the power company's side and their ETA for a replacement is Saturday. Due to the hazards of the location, generator power is not available to restore service early. Once the power company fixes their side, customer connections should reconnect automatically.
RESOLVED: 8pm 12/30/2011
First Step continues to engineer, develop and expand a robust network throughout the Palouse region and beyond. Thousands of customers depend on the reliability of our growing network.
If you are experiencing difficulties, we would be happy to help you! You can email us at
techsupport@fsr.com, visit our chat space at
http://www.fsr.com/chat/ or call us at (208) 882-8869 (toll free at 1-888-676-6377). Technical Support hours are from 8:00 AM to 7:00 PM Monday through Saturday and 11:00 AM to 6:00 PM on Sunday.
To see the areas we serve, click: http://www.fsr.com/communities-serviced/